APPOINTMENT SETTING/CUSTOMER SERVICE PROFESSIONAL Job at Toyota of North Charlotte, Huntersville, NC

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  • Toyota of North Charlotte
  • Huntersville, NC

Job Description

**Summary:**

The BDC Representative supports our sales efforts by contacting prospective customers. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Product Specialists.

**Job Responsibilities:**

* Maintain a minimum standard of outbound calls to prospective customers

* Approach each call with a goal to transfer or set an appointment for customers to visit the dealership

* Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers

* Adhere to lead management plan guidelines for each lead in your database

* Respond to internet leads and inquiries

* Accurately record interactions with each prospective customer in our database

* Other reasonable duties as may be requested

**Requirements:**

* 1-2 years customer service experience in an outbound calling environment

* Outstanding written and verbal communication skills

* Prior phone experience, required

* General knowledge of the automotive industry

* Proficient in MS Office

* Ability to work evenings until 9:00 PM

* Ability to work weekends as business needs dictate

* Bilingual, preferred

**Competencies:**

* Goaloriented individual, driven to exceed personal and team goals

* Exceptional communication and customer service skills exemplified to internal and external customers

* Effectively collaborate with fellow employees

*In return for your invaluable knowledge, skills, talent and ambition, Toyota of North Charlotte offers competitive salaries and benefits.*

*Employment is contingent upon successful completion of a background investigation.*

*Toyota of North Charlotte is proud to be an Equal Opportunity Employer.*

**Apply for APPOINTMENT SETTING/CUSTOMER SERVICE PROFESSIONAL**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensation (optional)Military Experience Yes No Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 1/17/2022

Job Tags

Weekend work, Afternoon shift,

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