Job Description
fusionSpan is a dynamic, fast-paced organization. We are a team of highly committed individuals who are inspired by the role technology plays in society. As a company, we focus on working on interesting technologies and helping our clients provide the best experience for their members. We are currently seeking three (3) skilled Member Services Specialists to join our dynamic team.
As a Member Services Specialist at fusionSpan, you will play a pivotal role in providing industry-leading support to our clients, primarily non-profits. This in-office role (from 9:00am to 5:00pm EST) requires a highly skilled professional who is proficient in delivering exceptional customer service and troubleshooting member issues. You will be responsible for handling a wide range of member inquiries, from basic to complex, ensuring a seamless customer experience. This position demands adaptability, as you'll need to stay updated with evolving technologies and processes.Key Responsibilities:
Required Qualifications:
What We Offer:
About fusionSpan
fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.
Check out our Great Place to Work Certified Badge here.
Culture of Caring
We aim to foster a culture of caring. Caring for our clients but also each other. As a company, we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their members. But we also want to make sure that our team experiences personal growth in their careers.
fusionSpan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Our Company Values:
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