Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Job Title: EDM Machinist / Programmer 1st Shift: 7a-4p M-F Pay: $40-$50/hr Job Description Set up Mitsubishi EDM machines Make program edits with GibbsCAM and ESPRIT software Perform machine setups quickly, accurately, and efficiently Work off of...
...MUST have valid CDL for this position JOB SUMMARY Sysco has immediate job openings for dependable Class C Special Delivery Truck Drivers to safely and efficiently operate a truck, and manually unload/deliver various products (meats, produce, frozen foods, groceries...
INTERNSHIP Keystone Insurers Group, the largest agency partnership in the country... ...and Missouri.Recognizing that college graduates are looking to gain experience... ..., Keystone has begun facilitating paid summer internships for students interested in a career in sales....
...compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer...
Are you looking for a change of pace? Trying to find a new job outside of the nursing home or hospital? Aveanna Healthcare allows you to have a flexible schedule based on your life while enjoying more manageable 1:1 caseloads. Why work with Aveanna?~ Smaller case ...