Full-Time Customer Service Supervisor Job at Kohl's, Billings, MT

  • Kohl's
  • Billings, MT

Job Description

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You’ll Do

  • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
  • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
  • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
  • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
  • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
  • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl’s are responsible for:

  • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
  • Exercising good judgment; taking appropriate partners as needed
  • Modeling, guiding and providing direction to associates
  • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
  • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
  • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
  • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
  • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
  • Accomplishing multiple tasks within established timeframes
  • Training, monitoring and reinforcing company policies, procedures, standards and guidelines
  • Maintaining adherence to company safety policies for the safety of all associates and customers
  • Key holder responsibilities include opening and closing store processes, and providing direction to associates
  • Other responsibilities as assigned

What Skills You Have


  • Must be at least 18 years of age or older
  • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
  • Strong verbal/written communication and interpersonal skills
  • Flexible availability, including days, nights, weekends, and holidays


  • 2 years experience in retail or similar industry

Job Tags

Holiday work, Full time, Flexible hours, Night shift,

Similar Jobs


Graphic Design Volunteer - Nutrition & Food Services Job at Volunteermatch

** Graphic Design Volunteer - Nutrition & Food Services Save to Favorites** This opportunity is provided by VolunteerMatch's partner. Please visit the new page to apply. + + + + **WHO WE ARE:** Lantern is grounded in the mission to champion the independence... 

Thrive Skilled Pediatric Care LLC

Private Duty Home Care Nurse Job at Thrive Skilled Pediatric Care LLC

 ...Weekly pay and up to 80 hours of PTO per year! Thrive Skilled Pediatric Care, one of the leading providers of skilled pediatric home care, isseeking a nurse for a clientin Greensboro, NC. Shifts Available: Sunday, Tuesday and Wednesday 10:00PM - 6:00AM If you... 

First State Community Bank

Mortgage Loan Officer Job at First State Community Bank

 ...Position Type Full Time Education Level 4 Year Degree Job Shift Day Job Category Banking Description Loan Officer Make a Positive Impact First State Community Bank is seeking a motivated individual with a positive outlook and strong work... 

Country Supplier

Vice President of Marketing Job at Country Supplier

 ...skilled and experienced Vice President of Marketing to lead the marketing efforts of our...  ...email marketing, social media advertising, pay-per-click advertising, and search engine...  ...in-store promotions. Develop and manage a marketing budget ensuring all spending... 

Sika AG

Injection Molding Operator Job at Sika AG

 ...our customer's needs first, encompasses why Sika is the global leader in our industries. Job Description Operates running injection molding machines. Responsible for quality, efficiency, and effectiveness of Injection line Performs miscellaneous duties at any...