Hotel Front Desk Agent Job at Blackstone Talent, Houston, TX

  • Blackstone Talent
  • Houston, TX

Job Description

Our Hotel Client in the Houston Medical Center is seeking a friendly and reliable Hotel Front Desk Agent to join their team. This is an excellent opportunity for someone who enjoys interacting with people and thrives in a customer service role. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a memorable and pleasant experience during their stay. We provide comprehensive training, so no prior experience is necessary.

Key Responsibilities:

  • Guest Services:
    • Greet guests upon arrival with a warm and friendly demeanor.
    • Assist with the check-in and check-out process, ensuring efficiency and accuracy.
    • Handle guest inquiries, requests, and complaints promptly and courteously.
    • Provide information about hotel services, amenities, local attractions, and dining options.
  • Reservations and Payments:
    • Manage reservations and room assignments.
    • Process payments and handle cash transactions accurately.
    • Maintain records of guest accounts and ensure proper billing.
  • Communication:
    • Answer phone calls and direct them to the appropriate department or guest room.
    • Coordinate with housekeeping and maintenance staff to address guest needs.
    • Communicate any guest concerns or special requests to the appropriate departments.
  • Administrative Tasks:
    • Keep the front desk area clean and organized.
    • Update and maintain records of room availability and guest information.
    • Perform other administrative duties as assigned by the management.


  • Must be able to work night shifts and weekends. (Shifts rotate during the week 6am-2pm & 2pm-10pm)
  • Excellent interpersonal and communication skills.
  • Friendly, positive attitude, and a genuine desire to help others.
  • Basic computer skills; familiarity with reservation software is a plus.
  • Ability to multitask and handle stressful situations with ease.
  • High school diploma or equivalent.


  • No prior experience is necessary; comprehensive training will be provided.
  • Ongoing support and professional development opportunities.


  • Competitive salary and benefits package. The position will pay $14 per hour for the first 90 days and will go up to $17 per hour after the training period
  • Opportunities for career advancement within the hotel.
  • Friendly and supportive work environment.
  • Employee discounts on hotel services and accommodations.

How to Apply:

Interested candidates are invited to submit their resume and relevant skills to

. Our client is only looking at people who live within commuting distance to Houston Medical Center area. Join our team and help us create unforgettable experiences for our guests!

Job Tags

Hourly pay, Local area, Shift work, Rotating shift, Weekend work,

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