Job Description

**Inbound Customer Service/Sales Representative**

**The Culture at Deluxe**

I've been here 33 years. I love being here because I love the people I work with.

Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career.

Love it, it's been an exciting time at Deluxe.

I think about exciting opportunities things that we have yet to dream and believe that we can do I'm excited about the new One Deluxe.

Knowing I could help be a part of the gelling of Deluxe and all the potential that I had, that was a huge piece.

So, I did look around a little bit but then nothing quite felt right where deluxe just feels like home this is where I want to end up.

What we're really looking to do is ensure that deluxe has an environment of inclusiveness when people feel inclusive within the workplace, they generate more ideas a better product is put out.

Bring our backgrounds, bring in our cultures, meshing them all together and Deluxe is a place that doesn't necessarily have walls or ceilings, so it just incorporates our true identity as people to employees.

We have recently done the food drive and there were always at least like more than 10 people who will be interested and based on the capacity we can accommodate people go there and do the volunteering.

Deluxe really isnt like any other company. They really care about you and they care about your career and your path moving forward they want you to excel they, they're gonna give you the tools and provide you with what you need to become a successful business professional.

Since day one when I started at Deluxe it has been such a friendly atmosphere.

You want to spend time with people you like that you trust that you respect and I got to tell you we're surrounded with people like that. on the executive team and throughout the organization so for me this is just feels good to work at a company like Deluxe.

Apply Later **Req ID** 220125WD-3 **Location** North Carolina Job Description

Contributes to the attainment of departmental profit and service objectives by delivering operational excellence through presentation of products and services for various business ventures over the telephone. Builds and manages relationships with customers, both internal and external, through dynamic use of problem resolution skills, selling techniques, thoughtful collaboration, and product knowledge. Skillfully navigates with both personal and business customers and assists with the collection of delinquent payment accounts.

* Processes orders by taking inbound calls, entering and verifying customer order information. Optimizes company profitability by offering products and services, and collecting delinquent accounts, through the use of established call scripting.

* Maintains and modifies customer records by entering information in computer databases and completing manual forms.

* Resolves product or service problems by clarifying customer's concerns, determining the cause of problem, selecting and explaining the best solution, and expediting the appropriate correction or adjustment.

* Respond to customer inquiries by providing company and product information.

* Maintains quality and service levels by providing company and product information.

Basic Qualifications:

Education and Experience: Basic computer skills.

Preferred Qualifications:

Education: HS/GED

Experience: .5 years in call center experience. Sales and customer service experience.

Critical Knowledge/Skills/Abilities

Builds rapport with clients, team members and leadership

Understands the clients needs and offers a solution by matching product features and benefits to their pain points.

Takes a consultative approach and puts customers needs first

Is able to find leads and build a strong pipeline

Takes accountability for their actions, progress and results

RSRDLX

**Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:**

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic which serves to inform you of your equal employment opportunity protections as part of the application process.

**Reasonable Accommodation for Job Seekers with a Disability:** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .

**Department:** Sales

**Time Type:** Full time

**Work Status:** Permanent

Apply Later **Awards**

Over the years, Deluxe has been recognized for numerous awards and accolades. We are proud to celebrate our achievements as a testament to our corporate philosophy and unparalleled candidate experience.

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