Job Description

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Today we are seeking a Laboratory Manager in Microbiology t o provide Laboratory services for this facility. 

ESSENTIAL RESPONSIBILITIES / DUTIES:

Under the general direction of the Administrative Director, and in collaboration with the Chief of Laboratory Medicine and Section Medical Director, leads, manages, monitors, implements and supervises testing quality and compliance standards in the department of pathology & laboratory medicine at BMC and for affiliated community health centers (CHCs) as required.

You will Manage a sub-specialty section for the Laboratory (Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy).

You will Ensure maintenance of standards that meet or exceed those required for College of American Pathologist (CAP) and The Joint Commission (TJC) accreditation and other external agencies (such as AABB, DPH). Champions BMCs RESPECT values.

In Leadership

You will manage and lead a sub-specialty section of the Laboratory (including but not limited to one of the following: Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy).

You will assume full responsibility for all laboratory staff in their section and their actions.

You will champion a laboratory and point-of-care environment that promotes quality and compliance for all laboratory related tests and services, to ensure patient and employee safety and satisfaction.

You will be responsible to provide 24/7 call coverage.

You will contribute to and support department Strategic Planning.

You will provide a technically sound environment to optimize the quality of laboratory services, including maintenance of equipment, evaluation of new equipment and test assays.

Take Exhibit innovation in planning improvements, promoting new programs and problem solving in area of responsibility.

Value and respond to customer feedback by taking corrective action or improving suboptimal services.

Exercise good judgment skills to effectively articulate BMCs organizational values and to foster a cooperative spirit among the staff with regard to people within and outside the department.

You will, in accordance with department expectations respond to emails in a timely manner.

Fiscal Responsibility:

You will take full fiscal responsibility for this section, including but not limited to: preparing and managing an operating budget, managing staffing expenses and overtime (OT), capital budget, analyzing billing codes, preparing return on investment business analysis, fully supporting the revenue integrity of the Laboratory including accurate charges, billing and collections.

You will continually audit and test billing codes to ensure accuracy. 

You will continually monitor overtime to achieve BMCs goal of <1.8% OT.

You will contribute to departmental goals of improving cost effectiveness, optimization of resources and revenue enhancement.

You will make updates on all equipment maintenance and service agreements in collaboration with the Supply Chain department.

Quality, Compliance and Safety:

You will ensure quality and compliance data is collected, analyzed, reviewed and disseminated in accordance with the requirements of accrediting agencies, particularly the College of American Pathologists (CAP) and BMCs Patient Quality and Safety department.

You will ensure all STARS Incident Safety reports are followed up to completion in a timely manner. 

You will inform the Administrative Director in detail regarding STARS reports of level C or higher. 

You will work with Quality and Compliance coordinator to prepare reports for Quality Improvement Program (QuIP) monthly reviews.

You will ensure ongoing compliance with all applicable regulatory agencies for department section (including but not limited to: CLIA, TJC, OSHA, DPH, HCFA, FDA, AABB, NCCLS).

You will participate in hospital-wide Quality Assurance Program as designed by regulatory agencies, by the BMC Quality and Patient Safety Department or by the departmental/sectional Quality Assurance Policies.

You will participate in planning, data collection, monitoring evaluation and action on assigned projects within agreed upon time frames. This includes appropriate turnaround time studies and program logs as described in the departmental/sectional policy.

You will support technical staff throughout the department in management of Quality Control and Quality Assurance data in accordance with the Quality Control Policies of the department.

You maintain updated Policy and Procedure Manuals using the NCCLS format in compliance with regulatory agencies ensuring documentation of Supervisor and Medical Director review annually and at revision. 

You will review performed according to schedule determined by the Manager and Medical Director.

You will ensure familiarity with and proper usage of all required safety equipment.

You will demonstrate a concern for patient safety and welfare and a commitment to the mission of the BMC.

You will utilize the hospital's Value as the basis for decision making and to facilitate the division's hospital mission.

You will follow established hospital infection control and safety procedures.

You will ensure that the section enrolls in Proficiency Surveys appropriate for the scope of laboratory services. 

You will analyze the results and technical performance of these Proficiency Surveys in accordance with BMC Lab Medicine policies. 

You will Make corrective action recommendations and implements corrective action as required.

Technical Expertise:

You will utilize scientific experience and expertise, and provide appropriate guidance and/or resolutions for problems (i.e., problems involving analytic instrumentation equipment, tests systems clinical correlation, therapeutic decision making, backup systems, and system performance).

You will plan, evaluates and implements new or different methodologies and technology that enhance or expand laboratory services.

You will review (monthly) documentation that all equipment and instrumentation are properly maintained and in good working order. 

You will ensure that appropriate maintenance and service contracts are in place.

You will Utilize scientific experience and expertise and provide appropriate guidance and/or resolution for problems (i.e., problems involving analytic instrumentation equipment, tests systems clinical correlation, therapeutic decision making, backup systems, and system performance).

Human Resources:

You will provide oversight for the interview process by coordinating candidate selection with input from hospital staff, such as Human Resources personnel, the Medical Director of the Laboratory Section, and the Technical Staff.

You will determine selection of the appropriate candidate to maintain desired staff in accordance with departmental specifications for the position(s) being considered.

You will recommend salary rates for new employees while maintaining intra-departmental fairness.

You will provide oversight for the orientation of all testing personnel to ensure that they can effectively perform procedures in accordance with laboratory standards.

 You will provide oversight of the counseling and disciplinary action process by coordinating activities with input from hospital staff, such as Human Resources personnel, the Medical Director of the Laboratory section, Technical Group Leader and other personnel as needed. 

You will execute disciplinary action consistent with hospital and departmental policies and procedures.  Documents as required.

You will embrace the BMC Performance Management Process by providing on-going feed-back to staff and written annual evaluations.

You will establish and document a regimen for assuring the on-going proficiency of the technical staff on, at least, an annual basis. 

The program should include the following: technical procedures; Laboratory Information System; safety; and departmental policies.

Provides continuing education opportunities to staff.

Embraces and actively supports employee engagement, provides huddles and other forms of inter-departmental communication.

Supports the departments educational mission. Provides support and encouragement to Clinical Instructors, Technical Staff and Support Staff to actively participate in education (i.e., Medical Technology Program, Resident Training program, training of Fellows and Students as applicable).

Works with other managers and supervisors to ensure the optimal utilization of the staff for the overall benefit of the department. Facilitates cross training and other programs involved in intersectional cooperation.

Accurately documents staff attendance for payroll purposes and ensure compliance with hospital policy regarding time management.

Demonstrates a commitment to continue self-development in management skills and scientific knowledge by attending at least one management and/or scientific workshop per year.

Demonstrates reliability: follows hospital and departmental policies and procedures; demonstrates consistent attendance and punctuality at work and departmental meetings; and completes work assignments within assigned time frames.

Effectively cooperates and communicates with staff, members of other hospital departments, and supervisor(s).

Provides coordination and consolidation of laboratory job descriptions, updates as required.

Assists in implementing a program for the orientation and competency testing of all testing personnel to ensure that they can effectively perform procedures in accordance with laboratory standards. The program should include the following: technical procedures; Laboratory Information Systems; safety; and departmental policies.

Communication:

Communicates with staff through scheduled regular meetings. Summarizes meeting minutes in the Laboratory Information System using mailbox function or informal minutes typed and posted in laboratory section. Participates in recommend leadership rounding

Works with the Administrative Director, Medical Chief, Medical Directors and other managers to achieve common goals.

Demonstrates willingness to accept instruction, guidance and/or feedback from staff, peers, or supervisor(s).

Effectively communicates with the medical and nursing staff to ensure the highest quality of service to user departments, individuals and caregivers.

Prepares and implements a customer service program at BMCs laboratories. Values and responds to customer feedback by taking corrective action to improve suboptimal services.

Must-Haves

1-Bachelor's Degree in Medical Technology or Clinical Lab Science, or an applied Science

2-Minimum 3 years Supervisory experience

3-Minimum 5 years experience in a Microbiology Lab

Nice-To-Haves

1-Preferred: Certification by American Society of Clinical Pathologists (ASCP) in Microbiology.

Other

Performs other duties as needed.

Must adhere to all of BMCs RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

EDUCATION:

Requires a Bachelor's degree from an accredited university or college in Medical Technology or Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory, or a Bachelor's degree in an applied science (for example Chemistry, Biology or Biochemistry).

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Preferred:

Certification by American Society of Clinical Pathologists (ASCP) or National Credentialing Agency (NCA) or equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification is preferred. Equivalent agency is defined as an agency that requires a degree in science from an accredited college or university with successful completion of an examination for certification. Such agencies include but are not limited to ASCP, NCA, American Medical Technologists (AMT), American Association of Bio analysts (AAB), Health Education and Welfare (HEW), and American Society of Microbiologists (AMT).

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