Job Description

Job Description

Position Title: Lead Installer (Commercial)

Reports To: Field Supervisor or General Manager 

Status : Full-time, Regular position

Category : Technician

Location Name : CroppMetcalfe

Location Address : 8421 Hilltop Rd, Fairfax, VA 22031

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers
• Our Top Technicians earn over $90,000
• Generous PTO provided
• 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 25 paid days off after your 2nd year of employment
• No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone , tablet , uniform plan , and tool replacement program
• We’ll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

  Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

Position Summary:  

Responsible for the complete and satisfactory installation of commercial (5+ tons) HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager. 

Key Responsibilities:

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories 
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.
• Designs, fabricates, and installs various ducts and duct fittings as required 
• Performs start-ups on air conditioning and heating systems and other components 
• Delivers excellent customer service and sustaining high levels of customer satisfaction. 
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Responsible for delivery and removal of equipment needed to complete the installation work
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for • Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer 
• Represents the company professionally, honestly, and ethically in all business matters and concerns
• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities. 
• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating 
• Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction
• Trains other installers in technical skills and company procedures, as assigned
• Performs similar/other duties as needed or assigned 

Health & Safety Roles and Responsibilities:

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately 
• Corrects substandard acts or conditions within area of control 
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn 
• Complies with the general rules as prescribed by company program(s) procedure(s) 
• Operates devises or equipment as prescribed by company program(s) or procedure(s) 
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents 
• Does not perform any act that may endanger the safety or well- being of others 
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement 

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 5 plus years’ experience in HVAC with technical training certification required 
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area 
• EPA and safety certifications required
• Proficient in the fundamentals of the operational functionality of commercial heating, air conditioning, and ventilation equipment as well as related accessories
• Advanced skills at installing commercial heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient in the layout and installation requirements of commercial duct work and duct fittings
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various install projects
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on commercial HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision 
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision 
• Ability to calculate heat gain and loss on commercial buildings using approved methods

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