EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...competing with existing Jobseekers. Entry level Job seekers struggle to get responses... ...providing candidates the requisite skills and experience to outperform at interviews and... ...stack developers, Python/Java developers, Data analysts/ Data Scientists, Machine Learning...
About us Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate...
...Our client is seeking a Senior Digital Web Content Writer near Dallas, TX (also open to Atlanta, GA and Bothell, WA) Qualifications: ~ A degree in Marketing, English, or Creative Writing ~ 5+ years experience writing and / or copy editing at an advertising...
...Job Description TRS Healthcare is seeking a travel nurse RN Long Term Acute Care for a travel nursing job in Denver, Colorado. Job Description & Requirements ~ Specialty: Long Term Acute Care ~ Discipline: RN ~ Start Date: 09/09/2024~ Duration: 13 weeks...
REGISTERED NURSE Short-term, 13-week assignments available. Short-term rates $42. 00 / hour. Full-time hourly rate range $33.00 - $42.29 / hour, also additional shift differentials available. $10,000 SIGN-ON BONUS AVAILABLE FOR FULL-TIME Excellent PRN rates...