Network Engineer I Job at www.exigotechnology.com, Baton Rouge, LA

NERJVHJPeFh0a0lIM0FxTXZIL1dKTGttR2c9PQ==
  • www.exigotechnology.com
  • Baton Rouge, LA

Job Description

Job Purpose

Exigo is a 30 year IT firm supporting client IT infrastructure across the USA. This position is responsible for providing Tier 2 network support and design services in our managed services division. Knowledge of cloud

Main Responsibilities

  • Identify, isolate and troubleshoot level 2 or higher IT related problems.
  • Assist Tier 1 support teams as needed.
  • Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to tier 2 or 3 level support teams and outside support vendors.
  • Follow up on requests according to Service Level Agreements.
  • Work with Remote Support and Monitoring tools.
  • Analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce
  • Foster excellent relationships and communications with Customers, Teams, and Vendors.
  • Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
  • Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 7 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory)
  • Provide support for network equipment from Cisco, Fortinet, DATTO, Aruba, HP, and more.
  • Provide second level support for AWS, Azure, Office 365 and Google G-suite Administration functions
  • Provide support for hosted PBX systems

Working Relationship & Contacts

  • You will be in direct contact with customer liaison and the users of the customer's network.
  • You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer.
  • Communicate with Director of Managed Services .

Personal Requirements:
  • Minimum 5 years of college or equivalent work experience preferred
  • CCNA, CCDA, MCSE, MCSA preferred but not required
  • Professional presentation and phone manner
  • A strong understanding of how a network environment operates and how applications function within the environment
  • Strong understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required
  • Must be consistently punctual, dependable and reliable
  • Presents ideas and initiatives both formally and informally
  • Persuades and influences for results
  • Accepts ownership of the problem until it is resolved
  • Generates new ideas leading to opportunities or cost-savings
  • Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
  • Some telecommunications experience, in particular IP telephony
  • Able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
  • Strong interpersonal and collaboration skills, resourceful and proactive team member

Job Tags

Work experience placement, Remote job,

Similar Jobs

Axis Engineering

Wire EDM Operator - 3rd Shift Job at Axis Engineering

 ...manufacturing propulsion-agnostic, structural automotive components, and assemblies around the globe. To help us drive excellence, as a Wire EDM Operator, you'll get to: Support the Company's mission, vision, values and goals in the performance of daily activities. Lifts... 

Safe Fleet

Process & Design Support Engineer Job at Safe Fleet

 ...JOB SUMMARY The Process and Design Support Engineer is an integral member of our engineering team that will be responsible for the development, drafting, and design of wiring harnesses and Bills of Materials used in automotive upfit projects. The Process and Design Support... 

Advantage Resourcing

Data Entry Clerk Job at Advantage Resourcing

 ...impact, we want to hear from you. Click 'Apply Now' to start your journey with us! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or... 

Hiawatha HomeCare

Pediatric Home Care Nurse (RN or LPN) Job at Hiawatha HomeCare

*Join Bash's Big Adventure * Pediatric Homecare Nurses Needed * Menomonie, WI* Are you a nurse with a passion for early childhood development...  ...(RN): $32.00 - $34.50 per hour * Licensed Practical Nurse (LPN): $22.00 - 24.50 per hour Ready to shape the future, one... 

Aulani, A Disney Resort & Spa

Merchandise Associate - Full Time, $26.02/Hour Job at Aulani, A Disney Resort & Spa

 ...mathematical skills are necessary. Sales experience helpful, and/or feeling comfortable with suggestive selling. Knowledge of Hawaiian/Japanese language preferred. Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (...