The Network Operations Engineer III , will be responsible for supporting CME's network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer II will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders. Key Responsibilities: Acts as first responders, helping to organize and control incident response. Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met Experience of diagnosing network and service issues, following them through to resolution. Experience of analyzing system and network performance using monitoring and graphical data. Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests Ability to assess and prioritize faults and respond or escalate accordingly Day-to-day Technical Operations activities (including, but not limited to: 1st line systems monitoring; network and firewall troubleshooting; logging/chasing faults with 3rd party suppliers & Vendors; preform collaborative 3 tier network support, notification and escalations where required) Proactively work on our network compliance and conformance tasks Maintain a positive attitude and a high level of customer service at all times Contribute to the overall development of the operational systems and processes Skills & Experience: Essential: 36 months minimum experience in a fast paced, enterprise NOC role Experience maintaining a network using industry standard monitoring and support tools (Solarwinds, TSIM, NetBrain, Splunk, etc.) Experience with Incident & Change ticketing systems and Wiki systems (Remedy, ServiceNow, Atlassian Confluence and Jira, etc.) Support experience of LAN & WAN technologies: Routing & Switching: OSPF, BGP, TCP/IP, Layer 2 protocols Knowledge of firewalls and load balancing with an understanding of: Security Posture: Firewalling, ACLs, industry best practice, Internet architectures Load Balancing: F5 LB, iRules, persistence, etc. VPN: IPSec and SSL Understanding of Wireless technologies: Understanding/experience with ISO and ITIL standards Experience Supporting or Working with Cloud Technologies Capable of multitasking with good time management and prioritization of workload. Clear communicator (both written and verbal) to facilitate efficient end user support and 3rd party/vendor escalations and management. Organized, detail oriented and self-motivated. Desirable: Troubleshooting network faults with assistance of packet capture tools (Wireshark, TCPDump, Niksun, Netflow, etc.) Understanding/Support knowledge of Multicast Technologies: PIM-SM, MSDP, AnyCastRP Actively Supported Firewalls Products in an enterprise network (Palo Alto, Fortinet, etc.) Actively Supported Load balancers in an enterprise network (F5, Citrix, etc.) Actively supported Aruba products (Wireless, Clearpass, etc.) Supporting hybrid on-prem/cloud infrastructure - GCP (Preferable) / AWS / Azure Keen to expand and advance your knowledge in multiple network infrastructure technologies Location: Chicago Shift: Tuesday - Saturday 12:00PM - 8:30 PM Central Workplace: Hybrid, 2 Days/week required in the office #LI-hybrid CME Group : Where Futures are Made CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
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