Night Shift - Customer Service Representative III Norfolk,VA Job at ASP Web Solutions, Norfolk, VA

NGo0VHIrMVdzVVFFM0FtTHZYL1JJckVqR2c9PQ==
  • ASP Web Solutions
  • Norfolk, VA

Job Description

A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION


Customer Service Representative III Norfolk VA - Night Shift Work only

The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The CSR will respond to customers using the customer's preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.

Qualifications:

Education:
  • High School Diploma (minimum)
  • Associates degree (preferred)
Experience

Four (4) years, or three (3) years with associates degree, or two (2) years with bachelor's degree related experience in customer service and responding to requests for information, contact center experience preferred

Skills & Abilities:
  • Ability to maintain a Secret Clearance
  • Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests.
  • Knowledge of current CRM systems
  • Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting.
  • Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requests.
  • Willingness to work under supervision and in a team environment.
  • Experience with documentation using acceptable business methods
  • Proficient with Microsoft Office programs

Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation and any future COTS technologies used by Department of the Navy at no additional cost to the Government.

Job Tags

For contractors, Shift work,

Similar Jobs

Sanofi-Aventis Deutschland GmbH

2022 Retail & Agency Support Summer Intern Job at Sanofi-Aventis Deutschland GmbH

 ...locationsBridgewater, NJ time typeVollzeit posted onVor 2 Tagen ausgeschrieben job requisition idR2633677 **Discover your future** Our Sanofi Consumer Health Care Retail & Agency Support Co-Op program offers exposure to a fast-paced and collaborative environment. Our... 

Russell Medical

Rehab Tech Physical Therapy (Full Time) Job at Russell Medical

Rehab Tech Physical Therapy (Full Time)Job Summary:Performs assigned clinical and non clinical duties under the direct on-site supervision of the occupational therapist, physical therapist or physical therapist assistant. Prepares patients and treatment area for session... 

Pinn Memorial Baptist Church

Maintenance/Custosdian Job at Pinn Memorial Baptist Church

 ...cleaning offices and common areas C. Floor maintenance, several different surfaces D. Upkeep of grounds includes occasional snow removal E. General Repairs (Bathroom fixtures, broken windows etc.) F. Occasional support of the catering ministry (set-up,... 

Turf & Tree Worx

Snow Removal Crews and Shovelers Job at Turf & Tree Worx

 ...weather. If you are interested in year-round employment, let us know when you apply! It's also okay if you retain another job during the snow season, but please let us know for scheduling purposes. Hours vary depending upon snowfall, but you must be on call 24/7,... 

U.S. Navy

Navy Intelligence Officer - AL & GA Job at U.S. Navy

 ...service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector. Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance...