Job Description
POSITION SUMMARY: Practice Manager is responsible for the efficient and effective operation of the integrated health clinic and mobile unit, including daily operations involving personnel management and performance, operational design and management, patient flow, provider relations and scheduling, and the overall management of the service line with a focus to maximize provider/staff productivity.
MISSION: Improve the lives of individuals and families through Native American culturally appropriate behavioral health, affordable housing, and community development services.
RESPONSIBILITIES :
- Practice Operations Management: Oversee daily practice operations, including staffing, scheduling, patient flow, and facility management. Coordinate administrative functions, such as patient check-in/check-out, appointment scheduling, medical records management, and insurance verification.
- Staff Supervision and Training: Recruit, hire, train, and supervise administrative staff, clinical staff, and support personnel. Provide leadership, guidance, and support to staff, fostering a positive and productive work environment.
- Patient Relations and Customer Service: Ensure high-quality customer service and patient satisfaction by providing courteous and compassionate assistance to patients and their families. Address patient inquiries, concerns, and complaints in a timely and professional manner, resolving issues and implementing improvements as needed.
- Financial Management: Assist with financial management tasks, such as billing, accounts receivable, revenue cycle management, and financial reporting. Monitor practice financial performance, including revenue targets, expenses, and budget variances.
- Quality Assurance and Compliance: Ensure compliance with regulatory requirements, practice policies, and industry standards for healthcare facilities. Implement quality assurance measures, performance improvement initiatives, and risk management strategies to maintain high standards of patient care and safety.
- Health Information Management: Oversee medical records management, health information technology, and electronic health records (EHR) systems to ensure accurate and secure documentation of patient care.
- Practice Development and Growth: Collaborate with physicians and practice leadership to identify opportunities for practice growth, service line expansion, and patient outreach initiatives. Implement strategies to enhance practice efficiency, productivity, and patient access to care.
- Special projects and other duties as assigned.
EDUCTIONONAL REQUIRMENTS: - Bachelor's Degree (BA/BS) in a Business, Marketing or Healthcare related field
WORK EXPERIENCE/SKILLS REQUIEMENT: - Bachelor's degree in healthcare administration, business administration, or related field required; RN preferred.
- Minimum of 3-5 years of experience in healthcare management, preferably in a medical practice or healthcare facility setting.
- Knowledge of and experience with Federally Qualified Health Center requirements and billing related to Medicaid, Medicare and private insurance.
- Knowledge of Native American Connections and the target population served.
- Must support the NAC mission to promote and advocate for access to Behavioral Health, Healthcare and to create access to safe, quality affordable housing; possessing insight that homelessness and housing instability are a significant social determinant of health and wellbeing.
- Strong leadership and management skills, with the ability to motivate and inspire staff to achieve practice goals and objectives.
- Excellent organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in financial management, budgeting, revenue cycle management, and practice operations.
- Knowledge of healthcare regulations, compliance requirements, and quality assurance standards.
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, healthcare providers, and external stakeholders.
- Commitment to providing high-quality patient care and supporting the mission and values of Women's Health Arizona.
- Ability to work independently and collaboratively in a matrix organization.
- Demonstrates excellent written and oral communication skills.
- Must demonstrate critical thinking, problem solving, organizational and time management skills.
- Proficiency in Microsoft Office and other grant and operational management platforms
Compensation: $80,000.00-$90,000.00 yearly DOE FAIR LABOR STANDARDS ACT: This position is Exempt for overtime pay provisions as provided by the Federal Fair Labor Standard Act (FSLA) and any applicable state laws. Non-Exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per work week.
DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs impair and alter employees'' judgment resulting in increased safety risk, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely promoted.
NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.
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