Job Summary
We are seeking a highly skilled and enthusiastic Remote Customer Experience Representative to join our team at Cocoa Restaurant Service . As a Remote Customer Experience Representative, you will be responsible for providing exceptional customer service to our customers through phone, email, and chat support. You will be the first point of contact for our customers, and your goal will be to resolve their inquiries and concerns in a friendly, efficient, and professional manner.
Responsibilities:
- Answer customer inquiries and resolve issues related to orders, menu items, and restaurant services via phone, email, and chat support
- Provide accurate and timely information to customers about our menu, pricing, and promotions
- Handle customer complaints and concerns in a professional and empathetic manner
- Resolve customer issues in a fair and satisfactory manner, escalating issues to management when necessary
- Utilize our CRM software to document customer interactions and maintain accurate records
- Collaborate with internal teams, such as marketing and operations, to resolve customer issues and improve overall customer experience
- Stay up-to-date on menu items, promotions, and company policies to provide accurate information to customers
- Meet and exceed customer satisfaction and service level targets
Requirements :
- High school diploma or equivalent required; some college or degree in hospitality, customer service, or related field preferred
- 2-3 years of experience in customer service, preferably in a restaurant or food service industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and conflict resolution skills
- Proficiency in CRM software and technology
- Ability to work independently in a remote setting
- Reliable internet access and a quiet, distraction-free workspace
Benefits:
- Competitive hourly rate ($40-$45 per hour)
- Opportunities for career growth and development
- Flexible scheduling and remote work arrangements
- Comprehensive training program
- Access to our employee assistance program (EAP)
- Discounts on food and merchandise
- Recognition and rewards for outstanding performance
Work Environment:
- Remote work arrangement (work from home)
- Flexible scheduling, including evenings and weekends
- Reliable internet access and a quiet, distraction-free workspace required
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity!
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