Job Description
Were looking for people who love the idea of helping folks to find the health plan that meets their individual needs. This is a part-time, 100% remote role (anywhere in California).
The work involves:
Mastering the details of Covered California health insurance plans
Taking phone calls from current and prospective clients
Understanding peoples healthcare and emotional needs
Communicating complex information in a clear and friendly way
Taking accurate notes and updating client records
Lots of regular communication with team members via Slack
BenefitsHourly Base Salary Based on Experience
Flexible Schedule
Work from Home
Collaborative and supportive team
Feel-good work
Annual company retreat
Bonus opportunities
Queer-safe space
Neurodivergent-safe space
ResponsibilitiesEnrollment Duties
Conduct client enrollments and renewal appointments over the phone (each call requires a 60-minute commitment)
Educate clients financial assistance and plan options and structures
Use available resources to navigate complex issues and questions
Listen to the client's health needs and history to guide them to the correct plan and carrier
Submit applications through the Covered California enrollment portal with accuracy and attention to detail
Create profiles and detailed notes about client interactions using a CRM
Navigate a cloud-based help desk platform to send and receive emails, texts, and calls.
Respond to inbound inquiries in a timely manner including calls, texts, and emails
Hand-write birthday cards and thank-you notes
RequirementsLocated in California
Available at least 4 weekdays, with some evening/weekend availability
Correspond with the team using Slack throughout the day
High emotional intelligence
Personable over the phone
Excellent writing skills
Analytical skills
Computer literacy
Highly organized and self-motivated
Attend a weekly team meeting via Google Meet
Reliable internet connection
California Insurance Life and Health Insurance Agent License
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