Job Description

Job Description

Job Description

Job Purpose: Responsible for providing professional and friendly service to guests at The IowaStater Restaurant. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering The GATE-way, from when the first guest arrives to when the last guest leaves.

Essential Functions:

• Deliver hospitality to guests in a warm and friendly manner.
• Accurately and efficiently take orders from guests and enter into MICROS system.
• Anticipate guests needs.
• Engage guests in feedback on their meal and service.
• Promote The IowaStater Restaurant and all of its products and services.

• Deliver the GATE way service standards and exemplify Gateway Values
• Set up and execute private parties and reservations.
• Effective communication between front of house and back of house.
• Exhibit strong teamwork with all hotel staff.
• Adhere to all Health and Safety Standards at all times

• Complete weekly and daily cleaning duties.

• Maximize productivity by working efficiently and in a timely manner
• Maintain inherent attention to detail

Requirements:

• High school diploma or GED preferred
• Customer service or previous waiting experience preferred
• Able to bend, climb stairs, and lift/transport 25-50 lbs
• Ability to deliver first class customer service
• Speaking skills, ability to communicate with guests, staff, and management accurately and effectively
• Strong organizational and decision-making skills
• Strong customer service recovery skills.
• Complete IPACT training upon hiring

Reporting Relationships:

This job reports to:

Food & Beverage Director

Restaurant Manager

Restaurant Supervisor

The Gateway Hotel & Conference Center is an Equal Opportunity Employer.

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