Job Description

Location: Phoenix, AZ- 2 days a week in office

Job Description:

Shift: EST

Training: 2-3 weeks will be 10 am - 7 pm EST

Twilight

Monday through Friday 3:00 PM - 11:30 PM (ET)

Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to client's SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers’ focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

Required Knowledge, Skills, and Abilities

• Possess a breadth and depth of technical and management knowledge

• Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

• Working knowledge across technology the following support areas:

• Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

• Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

• Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

• Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

• Mainframes: JCL, CICS SYSPLEX

• Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

• Workflow and Knowledge Management: ServiceNow

• Collaboration Tools: TrueSight, Jira, and Confluence

• Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)

• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

• ITIL fundamentals

• Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

  Responsibilities | SRE

• Monitor systems and infrastructure to maintain operational and performance levels

• Rotational on-call responsibilities

• Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents

• Anticipate potential problems before they become impacting and collaborate to determine solutions

• Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution

• Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction

• Build automation to manage the SRC operations and eliminate/minimize manual functions and toil

• Collaborate with Application/Infrastructure support engineers and operations teams

• Engage in post-incident reviews for improvements and determining the cause to prevent recurrence

  Soft Skills

• Adaptability to prioritize criticality to incoming incidents; high volume environment

• Capable of balancing multiple projects

• Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures

• Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges

• Strong skills addressing production critical incidents

• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels

• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion

• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments

  Education / Experience

• Bachelor’s degree in Engineering, Computer Science, or related field required (or equivalent experience

• 2 years’ experience supporting a large enterprise center

  Interview- video, 2 rounds if needed.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, please contact our HR Department via our secure .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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