Job Description

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

Main Responsibilities:

* Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues.

* Create special conversations with guests which identify personal preferences in order to record in each guest's profile history.

* Communicate and describe in an articulate manner the spa offerings and their benefits.

* Provide consistent massage and body treatments as directed in training classes and accepted certification practices.

* Properly care for equipment and product used throughout the spa facility.

* Understands and adheres to punctuality for spa appointments.

* Ability to compare and contrast the different services on the menu.

* Recommend and up-sell services that fit the guests' needs.

* Recommend spa products that fit the guests' needs.

* Complete knowledge and understanding of all services and products offered.

* Handle guest questions and concerns with professionalism and courtesy

* Respond to guest requests immediately, accurately, and appropriately.

* Understand the importance of and committed to continuing education.

* Uphold the standards of sanitation, sterilization, restocking rooms, and the pantry area.

* Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)

* Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.

* Maintain a clean, safe, stocked and well organized work area

* Maintain spa appearance and cleanliness.

* Ability to work without direct supervision.

* Assist in all areas of the spa operation as directed by management

* Comfortable around guests in a state of undress.

* Maintain current professional licenses.

Required Skills & Experience:

* Minimum of 2-3 years experience as a licensed therapist in a luxury hotel setting

* Must possess a license in massage therapy

* Self-motivated a must

* Must work in a safe, prudent and organized manner

* Must be a graduate from an accredited school with a massage, face, pedicure license or combination license

* Knowledge of current spa trends

* Must have excellent interpersonal skills

* Knowledge of holistic concepts and treatments

* Comfortable performing treatments for at least 8 hours

* Must understand current state and local laws for treatments.

* Professional appearance and demeanor

* Strong verbal and written communication skills in the Italian and English Language

* Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

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