Job Description

• Identify opportunities to optimize performance and improve scalability
• Develop ServiceNow FSO configurations including FSO data model setup PA enablement Commercial and Servicing Lines
• Code review: Reviewing and providing walkthroughs as part of peer review process
• Configure ServiceNow FSO Modules workflows applications scripts and integrations
• Document technical design development processes and solution configurations
• Build multiple FSO related features including advanced work assignment enablement configurations around reports dashboards etc

• Proven experience in ServiceNow Financial Services Operations (FSO) platform
  
• Expertise in configuring ServiceNow FSO modules, data model setup, and workflow development
  
• Experience with Performance Analytics (PA) enablement and FSO-specific workflows (e.g., Commercial and Servicing Lines for Banking)
  
• Knowledge of ServiceNow Customer Service Management (CSM) and custom application development
  
• Ability to lead customer-facing discussions, workshops, and configuration reviews
  
• Strong problem-solving skills with a focus on optimizing performance and improving scalability
  
• Excellent documentation skills to record development and technical configurations
  

• Experience in building advanced work assignment features within FSO
  
• Familiarity with configuring reports, dashboards, and other business intelligence tools
  
• Experience with scripting and developing custom applications on the ServiceNow platform
  

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