Job Description

DescriptionQualificationsDriver's LicenseClean DMVEducationHigh school diploma or the equivalent.OtherAbility to read and comprehend instructions and information.Professional personal appearance.Excellent communication skills.Ability to meet company's production and quality standards.Physical RequirementsSpend time indoors in air-conditioned areas. Sitting on a regular basis.Standing on a regular basis.Walking on a regular basis.Bending, twisting and/or stooping infrequently.Kneeling and/or squatting infrequently.Lifting 25 lbs. to 50 lbs.Infrequently reaching and/or lifting overhead.Infrequently climbing stairs.Repetitive hand/finger movement on a regular basis.Grasping/grabbing with hands infrequently.Pushing and pulling.General ExpectationsDevote himself/herself to insuring satisfaction to customers.Determine management, production and quality requirements by asking questions and listening.Attend company meetings as required.Maintain a follow-up system that encourages follow through with assigned projects.Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.Understand the terminology of the business and keep abreast of technology changes in products and services.Know and understand the federal, state and local requirements which govern the company's business.Follow lawful directions from supervisors.Understand and follow work rules and procedures.Participate in performance management.Interact well with others and be a positive influence on employee morale.Uphold the company's non-disclosure and confidentiality policies and agreements.Work evening, weekend and holiday work hours as required.Job-Specific ExpectationsAnswer all incoming phone calls according to script and schedule both sales and service appointments.Works with dealership CRM (DealerSocket/X-Time) by utilizing set scripts to contact customers, set up appointments, and log in comments.Confirm scheduled appointments, reschedule no-shows, and schedule follow-up contact if no appointment is made.Notify necessary departments when an appointment is scheduled, and follow up to determine outcome.Post scheduled appointments on appointment board in BDC.Purify and update customer changes in database.Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.Respond to customer website requests according to a pre-determined timeline and schedule appointments.Contact customers based on current marketing initiatives.Complete Sold Customer Follow-Up and Service Customer Follow-Up as directed.Follow up on after sale ISSI and ICSI.Forward any customer concerns to appropriate Department Manager and follow up.Achieve set goals.Disclaimer and Approvals:This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice.Equal Employment Opportunity with the Niello Company:The Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance.At-Will Employment:Employment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company. This at-will employment relationship will remain in effect throughout an employee's employment and may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting.Compensation Range by Position:The expected pay for this position is $17.00 to $20.00 per hour plus bonus and may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions. Benefits:The Niello Company is proud to offer a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TNC offers access to other Benefits such as a Health Savings Account, Flexible Spending Account, Life Insurance, Disability Insurance, 401(k), and an employee discount program. In addition, eligible employees also enjoy paid time off benefits that vary based on position.

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